Testimonials

Here are some notable people and businesses the trust Rug Renovating for their cleaning needs, followed by Real Honest Testimonials below...

Celebrity Clientele:

Uma Thurman
Matt Damon
Kelly Ripa
Charles Osgood
Elizabeth Vargas
Jason Patric
Paul Simon

Donna Karan
Marc Jacobs
Tommy Hilfiger
Michael Douglas
Rush Limbaugh
Harrison Ford
Boomer Esiason

Corporate Clientele:

Johnson and Johnson
New York University
Ritz Carlton
Lotos Club
Knickerbocker Club
United Nations
Episcopal Diocese of New York

Harvard Club
The Blackstone Group
Columbia University
Coopers & Librand
McKenzie & Company
Ritz Carlton

"I can't thank you enough for the attention you gave me regarding the cleaning and repair of my nearly 100 year old Sarouk Oriental rug. I have been using your services for over 30 years and have always been impressed with the quality of workmanship done by your firm. But this time was special as we had to communicate by phone and email than by personal contact at the "plant" in East Orange. I must have used your services 6 times in the last 3 decades and you never missed a beat! I send everyone I know to your company when they ask me about rug repair/cleaning, etc.

As  usual, you were knowledgeable, patient, and supportive. You put me at ease as you took care of scheduling and payment and delivery, etc. without a hitch! You are so knowledgeable as  you should be after more than 30 years' service at Rug Renovating. I hope  your employer appreciates you. I certainly do. The rug looks beautiful and the repair perfectly executed. Not sure what I would do without you! I have one more rug, (a Tabriz) that needs work. It is in the sun and I hope we can put the sun guard on it that I read about the literature your delivery men left me."

Philip

"I just wanted to let you know that the rug looks fantastic and I am very happy with the results. Thanks for the great service!"

Ali

"Thanks- just delivered and it looks great! Thanks again for all of your help!"

Ujwala

"There has not been a moment to actually sit down to let you know what your company has done for us at a time when there was no hope, no food - nothing but darkness and despair. After Superstorm Sandy, my husband wanted to just save something and he chose the rugs. That's how we found you. Working with Rug Renovating was the only wonderful thing that happened after Sandy all year! There has not been a momement that we have not thought about Rug Renovating through this recovery and we are and always will be forever grateful!"

Barbara & Jack

"I just set up the rug and the size is PERFECT - bigger would have been too big - smaller too small. THANK YOU for your time & patience. it is appreciated! I can't wait to read books tonight on our rug."

Thank you again!

Sunita

"Thank you for doing a great job. The delivery technicians who spread the beautifully cleaned rug couldn't have been nicer and better men."

Joyce Chartoff

"Thanks so much! Your guys did an awesome job with our wall-to-wall carpets. My husband came home and noticed the difference instantly!

We're now customers for life!"

Lynn Snowden 8/27/12

"BTW I wanted to tell you that I thought the rugs look (and smell) great! Thanks so much!"

Anneka

"This was our first experience using Rug Renovating and frankly we could not be happier. Your staff is both knowledgeable and exhibits the highest level of professionalism.

The broadloom looks great and I doubt the rugs have looked better and brighter since they first arrived at the residence."

Please extend my personal thanks to everyone involved on our jobs."

Russ

"I want to thank you and your cleaning technicians for doing such a wonderful job cleaning our two rugs. They look great and the colors are once again vibrant! Aside from the wonderful job that the technicians did in cleaning the rugs, the whole process from the moment I called you to set up a pick-up time, to the day the rugs were delivered back to us, was professional and therefore a very pleasant experience."

Thank you again!"

Nadine

"We received back the rug with remedial work completed.

We appreciate your effort in keeping the standards of good business practice, expected of from a reputable company like yours.

Thank your very much for the professional service."

Lorenzo

"I never knew my carpets looked so good, until they were cleaned by RugRenovating. Several of them were my parents, so special in sentiment as well as beautiful. Others we bought over the years, and had cleaned occasionally.

The rugs are better than ever...bringing so much more richness to our home. Thanks, Rug Renovating, for all of your good work and great service!"

Nancy

"Rob, my Tabriz looks incredible! I actually now like the rug."

Ali

" First, Anthony and Victor (I believe that was his name) called us in the morning to say they were on their way and the approximate time of arrival. This was just terrific! In fact, they arrived very shortly after their call. Second, they were both professional and courteous and knew just what they were doing. Another plus!

In addition, they were pleasant to deal with. They put down the rugs (particularly the large, heavy one in our bedroom - which had to go partially under the bed; with mats too) with ease. They put on the shields over their shoes when they were working with the rugs. They took care of everything and it was a real pleasure to deal with them.

Today, most people only complain about things that go wrong. I am of the feeling that if someone does something right, you should know about it. So, Victor, Anthony and Benny (who picked up the rugs and who has been to my house before) did a great job. Also, Jo you were pleasant and reassuring on the phone and took very good care of me. I have recommended you to my neighbor and will continue to recommend you. Both my husband and I were very, very pleased.

Oh, by the way, the rugs came out beautiful. In this day and age where courtesy and attention to detail is falling to the wayside, it is nice to see that some people still like to do a good job and take pride in what they do. Keep up the good work. "

Rita H.

"Thanks. It was a pleasure working with you, too. You and your co-workers made it very easy. I will not hesitate to recommend your service to my friends."

Eugene

"Thank you for doing a wonderful job, cleaning the carpets and making them look beautiful!"

Rachel - Brooklyn, NY

"The guys were SO NICE and SO PROFESSIONAL and they did a great job! Sorry for the last minute change, but ya know what? Considering it's an old couch - it really was the right decision. LOVED both Sal & Wade - Sal is a PRO and Wade is ADORABLE (actually, they were both PRETTY CUTE). Did a great, careful job - as well as explaining the state of the fabric and upholstery of the couch AND to get everything cleaned once a year, per the EPA. GREAT! I will be a January girl! Thank you SO MUCH! Talk soon"

Gayle

"The cleaning team did a very good job. Just wanted you to know."

David

"Carpet Delivered and it looks amazing.....thanks and I will definitely recommend you"

Claire

"It was a pleasure working with you, and I want to thank you again for your time, courtesy and patience. I asked a lot of questions and needed some handholding -- which you provided generously and graciously. I want to thank you especially for your extra efforts on my behalf, when you learned that the truck failed to arrive when it was supposed to. Unlike so many other salespeople who might have tried to make excuses, you immediately apologized and did whatever you could to make me feel better. I became confident that normally things went smoothly, and that you'd take care of me.

Thanks again for everything. Let me know if you ever want me to say a good word to your supervisor, or if you need a reference.

Forgot to mention -- the rug looks gorgeous!! It was definitely worth the extra money, including the new padding. My husband and I will use your service again."

Miriam

"As I mentioned on the phone this afternoon, I can’t tell you how happy we are with the rugs. They look brand new. The whole process was a total pleasure, from the first phone call to you through today’s delivery... terrific customer service and knowledge of your business. The Gentlemen who picked up and returned the rugs were absolutely wonderful… gentlemen, professional, knowledgeable, accommodating... they wore their “booties”; they cleaned up the plastic wrapping a string.

Please tell all the technicians what a great job they did. Sometimes it’s rare in today’s world to see dedicated employees who take pride in their work. Be proud of your entire staff and continue treating them well… employees are the jewels of a company... precious and very hard to replace.

We wish all of you a Happy and Healthy Easter or Passover and a wonderful spring."

Evelyn

"I just wanted to thank you again for all your help with our order. The rugs came back like brand new. We were very impressed. Thanks again,"

Valerie

"That is really nice of you. You have always been so professional and you are one of the only companies that I always recommend to inside and outside clients because you are easy to work with. Thank you. You can certainly send to my office!"

Tamara

"Thank you for all your handling this in a most professional manner."

Audrie

"Men came promptly and early this morning. Great guys! I added on two more small throw rugs for cleaning. A total of 7 rugs now. The large Blue Persian/ Oriental needs fringe on both ends could be “boxed.” Its shape is distorted.

The red runner needs to be cleaned and needs fringe on both ends. But the brown runner only needs to be cleaned and the fringe evened out. Just cut it even.

Everything else is cleaned. See you in a few weeks, Thanks for everything. You are the best."

Phillip

"You have returned and spread the Kerman Rug we gave you for cleaning. We are very satisfied. Your crew did a better job of cleaning up than the one by two firms we previously used. When we are ready to have the next Oriental rug cleaned we will send it to ABC."

Georgina

"The rugs look great! Thanks and please note that the men who worked in the apartment were terrific."

Joe Hummel

"Walter kicked butt! Smooth as butter. Thank You. I appreciate the fine service all around."

John

"The rugs are great thank you so much- and your delivery men are courteous and professional. Will recommend you to everyone."

Chris

"Very belatedly, I write to thank you for the miracle cleaning that you gave our rug. We were braced for visible staining but were astonished when there was NONE whatsoever. I don’t know how you did it, but thanks very much."

Jennifer

"My client is absolutely thrilled with the work you did on his carpet. The colors are brighter and the original tear is undetectable. We are both impressed and grateful for your help with this piece.

And by the way, this client has been very demanding. The work you did has managed to leave him speechless! Thanks very much. Look forward to working with you in the future."

Mimi

"I would just like to take a minute to express how pleased I am with the entire process for restoring my two area rugs. From my fist contact with you to my last contact with the delivery staff everything went “without a hitch”.

The area rugs looked absolutely new – maybe better than new!!! My living room/ dining room area looks like it was just furnished…

Your delivery people put the rooms back exactly as they were before. They seemed to remember where the furniture belonged.

My thank you to all involved."

Judy

"I am writing to let you know the wonderful job Lee did cleaning my carpets. We have a dog and she soiled the carpet frequently when we were away for 3 months. I am ashamed to say when we came home; the carpet was not only terribly stained, but also smelled badly.

Lee worked quickly and efficiently removing the stains and odor. He even moved pieces of the furniture that I thought he could work around. Now the carpet looks great and there is no odor in the house.

I am grateful to you for sending us such a competent team and hope you will send the same men next year. Thank you again."

Calire

"I am very pleased, in fact; totally impressed by the way you put together the patch on my art deco rug. In fact, I cannot even find it. The colors look great. Congratulations on your skill."

Elan

"I just wanted to say that the rugs were cleaned beautifully. I don’t think I’ve ever seen them look so good. Many, many thanks and thank you for holding onto them for a bit."

Susan

"You helped me with our rug cleaning a few months ago. We ended up being out of the country for 3 months and have just opened up all of the rugs and placed them out. The cleaning and repair job was excellent and we are very pleased with your services. You will hear from us again, thank you for your help and Happy Holidays."

Richard

"On Wednesday, we had our carpets cleaned after many repairs and renovations that rained down dust and grit that were ground in by a lot of boot traffic. I thought the carpeting would look decent again. Your men did an excellent job and we are so pleased with their work. The younger man is named Joe. I didn’t find out the other man’s name. I had to let you know how nice they were and how satisfied we are. Enjoy the holidays."

Irene

"I meant to write last week just to say thank you for the nice job you did on my rugs, particularly the repairs on the Pakistani piece. Even with the few stains that wouldn’t come out, the both looked great compared to what I sent you.

It was a pleasure to deal with your company and I will definitely contact you again if the situation arises."

Ellen

"Top recommendation! I have a 9x12 handmade rug, which besides needing cleaning; it had some pulls which I wanted to repair. I called and spoke to Lenny, who couldn’t have been nicer or more informative. He asked me some questions about my carpet in order to give me an estimate, but since I was a little unclear about some of the facts about it, like was it handmade... he told me the cost per square fot would be if it was handmade or machine made.

He said he would have the rug picked up, looked at, call back with the estimate, and if I didn’t like it, he would have it sent back no charge! Now I ask you... when does THAT ever happen? I was instructed to call between 4:00 and 5:00 the day before scheduled pickup to find out the window of the time they would be coming, the men came for pickup when promised.

Lenny then called after the rug was evaluated and told me the price. They also sell good pads, which I needed a new one to replace the ratty foam mesh thing I had.

I was called when it was done, and was told when to expect it and again could call between 4-5 the day before to find out what time it would be arriving. I was told between 10-2, and they were here at 12:30. They laid out the carpet or me, which entailed lifting my incredibly heavy sofa (ugh) and two overstuffed chairs (double ugh).

And honestly, I didn’t think the carpet was all that dirty, but man, when they laid it out, it looks clean! It’s all bright and happy now!

In short, they had no hidden costs, let me know everything upfront, called when they said they would, and came when they said they would. YAY!"

Ellen

"Just returned to New York. Your work is splendid!"

Bob

"Oh my god Germaine and Tony did such a great job this morning, Rob. And were extremely courteous and professional. Please forward this email to their boss. I’m 110% satisfied."

Liz

"We could not believe our eyes when our rug was returned after cleaning. It looked like the day we bought it fifteen years ago –the whites, so white the colors, so vibrant. For the first few days we walked around the edges, not wanting to spoil the effect. Please let your staff know how pleased we are."

Gary Mills

"I want you to know how pleased we are with the job you did cleaning our Turkish rug. We chose not to have specific stain removal, but on the whole the rug looks beautiful the colors are vibrant, the white parts are very clean, and the whole rug gleams. We think the work done was excellent, and we are more than satisfied."

Susan and Gerald

"Your service and knowledge and very friendly attitudes will make me a customer for life. There is no question about you being #1. Also, seeing the number of other offerings you advertise, I'll be considering some of them in the future."

Susan

"I want to thank you for all your help though the years with my rug cleaning. you sent me the best: Lee and Joe. They take great pride in what they do. My mothers rugs were just cleaned an she was so happy she is 92. Lee should be employee of the year. I could go on and on but I guess you know all about him. Ihope he always comes back to my rugs."

Dennis

"Thank you seems like a weak term for the beautiful, loving job you did on my antique Persian carpet. Its been in my family for a long time and I've always wanted to have it repaired but, thought it would be outside of mudget. Boy was I wrong! Your reasonable prices got all there of my rugs repaired and rebound. I have recommended you to a number of friends already, and shall continue to do so."

Susan

"I wanted to let you know how pleased I was with the wondrful job you did in cleaning my three oriental rugs. They look like brand new! i will recommend you to anyone who asks about clearning oriental carpeting and will use you along with my family for future needs."

Tina

"The rugs look fabulous! Thank you thank you!"

Linda

"I just wanted to thank you for the great service that I received on my area rugs. They look brand new and all the stains came out! They even smell new!!"

Tina

"Thanks for everything the rugs are terrific. The delivery guys took care of everything very neatly-very patient. The men should be complimented to their boss."

Robert

"In Budget, competitive pricing was not done. In the past a less expensive company was chosen to do the cleaning and repaired and the rugs were not repaired or cleaned to our standards. Rug Renovating has provided excellent service over the years."

Harvard Club

"Just a note to let you know how please I am on the cleaning of my “Kerman” oriental rug. This rug was cleaned 18 years ago. It came back like new, just like the day I bought it. All your employees, from the delivery men to workers at the plant are proficient and make it a pleasure to use Rug Renovating. The cleaning of the rug was exceptional and I will always recommend Rug Renovating to friends and family."

Annette

"Your team did a fabulous job on the rugs. They look better than new. Thank you!"

MJ

"Today, Pete & Neil delivered my rug. They were patient, helpful and cooperative. Pete & Neil are a good representation and a credit to your organization."

Zelda

"Just a note to let you know how please I am on the cleaning of my “Kerman” oriental rug. This rug was cleaned 18 years ago. It came back like new, just like the day I bought it. All your employees, from the delivery men to workers at the plant are proficient and make it a pleasure to use Rug Renovating. The cleaning of the rug was exceptional and I will always recommend Rug Renovating to friends and family."

Annette

"Sal and George, your skilled technicians did a “great job” today cleaning and fiber shielding my furniture. They were not only professional and courteous, but they were helpful and thorough. What an honor for you to have such quality employees! What an honor for me to have such fine workers in my hope! I’m very pleased and will call you again when I need cleaning done. Thank you!"

Evelyn

"I want to thank you for the wonderful job your company did cleaning four antique oriental rugs I sent to you in late July. They were all in very [poor] shape due to pet odors. In addition, I was most impressed by the helpfulness and professionalism of Jo Bernardo who oversaw project from start to finish (and we were under the gun of a bridal shower deadline to boot!). I am already recommending your company’s services to friends of mine."

Renny

"It has been a pleasure dealing with you and the Rug Company. Your pleasant manner and good spirits as you dealt with my oriental rug were greatly appreciated. Your experts did a wonderful job with my rug which hasn’t been cleaned since I bought it in 1989. It didn’t look dirty but you assured me that there would be a big difference after the luster wash. To the amazement of me and my family, the rug has been restored to the way It looked when it was new! The fringe was white and not beige, and the washed rug glows with cleanliness. Your workers are certainly talented in their knowledge and work on these types of rugs. Thanks to you and the technicians for a job well done!"

Linda

"Our rugs were just delivered. They look great. The delivery men were both very nice. The older man has a great personality. He made it a point to tell me that your company does drapery and upholstery cleaning as well. That’s good to know. Thanks again."

Sean

"As indicated today in our telephone conversation, my wife and I want very much to underscore our delight and appreciation on your personal oversight and the excellent work performed by your company on our two antique Persian rugs. Once the Kashan was laid down, it glows like a jewel that it is! We still have not seen the Bijar but have no doubts that it will enthrall us equally. Your staff is to be commended highly for the professionalism and care with which this intricate and exacting work is being performed. There is no doubt in our minds that they are craftsmen of the highest caliber. We owe you personally an enormous debt of gratitude for your caring, insight, support and courtesies extended. Thank you so much."

Neboysha and Prunella

"A short note to thank you for your kindness in cleaning and fringing my rug. Needless to say it looks wonderful."

Thomas of Bloomsburg Carpet

"Thank you so much for your visit yesterday. Valerie, Vivian and I are looking forward to working with you, Laura and your entire team. It is my pleasure to be able to help those who have assisted me in the past, and as you know, I consider the integrity and the expert service provided by Rug Renovating as ‘A’ number one."

Mark

"I just got my three oriental rugs back, and all I can say is “wow!” They look even more brilliant and lovely than when I purchased them. I must admit that, when they were completely saturated by the flood, I was quite worried. I needn’t have bee. You were such a life-saver: arranging to have them picked up the very next morning---even though the truck was already out. Everything worked like you said it would. They were at my apartment by 9AM and were so helpful in laying out the rugs for me. I can hardly wait to tell everyone I know that there IS no other place to send rugs.

P.S. I can also hardly wait to tell the man in my apartment building who thinks LI Carpet does an “OK” job. “OK” is not okay, when one can easily get “perfect!”

Patricia

"The rugs were delivered today and they look beautiful. The luster wash certainly makes a difference. The rugs look so new, it’s as if they were just purchased. I have to mention that your driver Tony and his assistant were very professional in the way they did their job-most impressive. It was also good to talk with Terry again."

Jack

"I am writing to let you know how helpful Henry has been. I had three rugs needing repair and another he advised me to clean. His telephone manner is very cordial and he is so knowledgeable it was a pleasure to deal with him. I believe he is a valued employee and an asset to your company."

Flora

"Joan and I wanted you to know how pleased we are with the rug cleaning performed by Rug Renovating. Our oriental rugs look very nice and the colors are much more vibrant. We recognize that twenty-four rugs was quite an order to keep straight and make sure everything was done as expected. Henry, you did a great job of coordinating the cleaning, repairs, new padding and delivery. Thank you for the fine job."

Lynn

"After 2 weeks we finally unrolled the carpets. They look BEAUTIFUL! We were very pleased with your work and Joanne “JO” is outstanding. It was a pleasure doing business with her and your company. Thanks again."

Monica

"This morning, your staff, Alan and Benny, arrived promptly as scheduled to pick up my rugs for cleaning. They were efficient and courteous. I said that they would have to take the rugs out through the basement as required by building management. They responded, “We are happy to comply with building policy.” Your firm has a reputation for excellent work and cleaning. But that could easily be diminished if your staff who interacts with your customers were not so professional. You are very fortunate that you have such excellent outside plant staff. Please express my appreciation to them."

Mary

"I wanted to take a moment and thank the amazing staff at Rug Renovating Co. I brought my oriental rug to you after two other “experts” told me it was ruined. Ruined? You gave it back to me looking brand new! I cannot possibly thank you enough."

Tracy

"Thank you for your guidance and patience in guiding me through the maze of cleaning an oriental rug. The Sarouk that you arranged and made appropriate cleaning recommendations for resulted in a wonderful, shining, looking-like-new rug. In addition, the delivery persons were wonderful. They knew this business too. Next I will repairing and cleaning my own rugs and looking forward to working with you and Rug Renovating Co."

Barbara

"I just want to take this opportunity to let you know what a wonderful job the gentlemen did that were dispatched to pick up the two rugs from my sister’s apartment. As mentioned to you in our follow up discussion about repair work to be done, etc., both gentlemen were extremely professional in their approach, taking special care to ensure the furnishings were returned where they found them and making me feel that “my precious heirlooms” were in good hands. I believe you said their names were Pete & Ben. Too often employers only hear the negatives involving their personnel, so I hope you will let them know that people do take notice when individuals are considerate and take care to do their job correctly. Please pass along my thanks for a job well done and more importantly, for their helpful and pleasant attitude.”

Janet

"I just wanted to let you know how pleased I am with the area rug that I had cleaned with Rug Renovating. The rug turned out totally beautiful! You can be assured that I will most certainly recommend your company to anyone I know that needs this service. I have always been very lucky using the Yellow Pages, and this time was a real winner, especially the convenience of pickup and delivery! Thank you again for a very positive experience.”

Claire

"Your technician (or should I say artist), Sal, did such a good job that I feel moved to comment. The quality of the service was perfect and made even better by Sal’s knowledge of fabrics and his pleasant, assured personality. We felt we were both in good hands. The result is we’ve gone from customers to enthusiastic boosters and I will recommend your service to all my friends and neighbors.”

Steve

" I just wanted you to know I got the rugs back - the delivery guys did a great job of laying them and they look great - even my old rug looks cleaner than when it was last cleaned.Thank you. Very happy with the work.”

Ellen